Return & Warranty Policy
At AOOSTAR, customers satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. If you have an after-sales query, please contact at tianbei2023@126.com our customer service team.
If you don't like your product after place an order, please email us within 12 hours to cancel your order. If more than 24 hours, we will not be able to cancel it for you. Because this is an international parcel, once the parcel is processed by the logistics company, it can't be cancel and refund.
Please check the contents of the package carefully before signing for it.
Note: If a return is not due to quality issues, AOOSTAR will charge a 5% fee (service and handling fees).
To start a return, you can contact us at tianbei2023@126.com . If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return or exchange, please allow 3 to 5 business days for processing.
The refund period (after the above processing time) is as below:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tianbei2023@126.com
Not Covered Under Refund:
If you don't like your product after place an order, please email us within 12 hours to cancel your order. If more than 24 hours, we will not be able to cancel it for you. Because this is an international parcel, once the parcel is processed by the logistics company, it can't be cancel and refund.
Please check the contents of the package carefully before signing for it.
We have a 30-day return policy&12 months Warranty
Dead On Arrival (DOA)
If you receive DOA product(s), please contact our customer service within 7 days.- 1) Both the packaging and the product are damaged:Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.
- 2) Wrong or incorrect product：Send wrong product pictures, especially where there are labels, and provide customer service with your order information.
30-Day Returns & Exchanges
You may return any new device purchased that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase.You need to take a picture of the damaged product including the details and send it to customer serviceNote: If a return is not due to quality issues, AOOSTAR will charge a 5% fee (service and handling fees).
- 1. For returns due to personal reasons, the customer is responsible for covering the shipping costs.
- 2. In the event of a computer malfunction, if the order was placed within six months, the merchant will cover the shipping fees. Beyond six months, the buyer will be responsible for the shipping costs.
Return Process &Refund Process
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at tianbei2023@126.com . If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return or exchange, please allow 3 to 5 business days for processing.
The refund period (after the above processing time) is as below:
- Paypal account: about 48 hours
- Credit card: between 7 to 14 business days
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tianbei2023@126.com
Not Covered Under Refund:
- 1) Products that have been misplaced or stolen
- 2) Products that have passed their warranty period
- 3) Products that with no quality problems (30 days after purchase)
- 4) Products received for free
- 5) Products repaired by third parties
- 6) Products damaged by improper operation (including, but not limited to, drops, extreme temperatures, water, and improper usage)